Where
Open the product's page while signed in: instead of Buy, its plan cards show Current plan, Upgrade, Downgrade and Renew now. (Inside the product, My Plan links here too.)
Upgrade
Takes effect straight away. You pay only for the days left in the current period, shown before you pay.
Downgrade
Takes effect at the end of the current period — no charge until then. You can Cancel scheduled change before that date. A downgrade can't take you below what you're already using (for example more users than the smaller plan allows).
Seats (per-agent plans)
Enter the new total and Update seats.
- More seats: you pay for the days left in this period.
- Fewer seats: no refund — the unused amount is added as extra days to your subscription. You can't go below the plan's minimum or the seats in use.
Add-ons and storage packs
More capacity without changing plan, under Add-ons on the product's page: +250 managed assets and +1 user (IT Asset Management — its plans include 3, 3, 5 or 10 users who can make changes; viewers and auditors are free), +50 vendors (Vendor & Contract), +100 employees (Policy, Business plan, up to 5), and +10 GB storage packs in every product. Set the total of each you want and Update add-ons.
- More: you pay for the days left in this period; the extra capacity is there straight away.
- Fewer: only when what you use still fits the smaller limit (for storage: delete files first, or keep the pack). No refund — the unused amount is added as extra days.
- Storage packs are bought, never metered, and end with the subscription. Nothing is ever deleted because of a storage limit: over it, only new uploads wait until there is room.
A plan change keeps the add-ons the new plan still needs (an unlimited limit needs no pack). Moving down a plan is possible only when your files fit its storage, with the packs you keep.
Suite discount and the included Vault
- Suite discount: with 2 products on Growth or above, those plans cost 10% less; with 3 or more, 15% — when you buy, renew or change plan. Products on Starter don't count and aren't discounted.
- Password Vault included: with 2 or more products on Growth or above (Vault itself not counted), Password Vault Team is free for up to 5 members; from the 6th member you pay only for the extra members. Take it on the Password Vault page. It replaces the suite discount (the two don't add up) and is offered when it is worth more to you. If you drop below 2 such products, the Vault ends like an unpaid subscription — read-only, then suspended, then removed — unless you renew it at the Team price.
Renewing
Renew now works any time, at the then-current price — the plan, your seats and your add-ons. If the files you have stored need more space than the plan and your packs include, the renewal adds the packs needed (shown before you pay). Plans with a custom (negotiated) price are renewed by our team — contact us before the end date.
If a period ends unpaid, the product becomes read-only, then suspended, then its data is deleted — the dates are on My products, and renewing before deletion restores everything.