Something new is coming up soon from Kanishu — stay tuned.

Status and evidence

Whether each product is answering now, its uptime over the last 90 days, our backups and restore drills, how organisations are kept apart, and our support commitments.

Status now and the last 90 days

Every five minutes we check that each part of Kanishu answers. The checks run from our own servers, so a time when the whole service was unreachable shows as "not fully checked", never as up.

Hub (sign-in, buying, accounts) Answering

99.89% of checks answered in the last 90 days · checking since 1 Nov 2026

IT Asset Management Answering

99.81% of checks answered in the last 90 days · checking since 1 Nov 2026

Ticketing Answering

99.84% of checks answered in the last 90 days · checking since 1 Nov 2026

Vendor & Contract Management Answering

99.89% of checks answered in the last 90 days · checking since 1 Nov 2026

Continuous Assurance Answering

99.84% of checks answered in the last 90 days · checking since 1 Nov 2026

Password Vault Answering

99.89% of checks answered in the last 90 days · checking since 1 Nov 2026

Sales Lead Management Answering

99.89% of checks answered in the last 90 days · checking since 1 Nov 2026

Policy Management Answering

99.92% of checks answered in the last 90 days · checking since 1 Nov 2026

How organisations are kept apart

  • Each organisation has its own database for each product it uses — no tables are shared with other customers.
  • Every request is tied to one organisation, and each product checks a person's role and permissions before showing or changing anything.
  • An automated test tries to reach every other organisation through every read endpoint of the API with one organisation's token, and expects to be refused every time; it is part of the test suite we run on each product.
  • Password Vault items are encrypted in your browser; our servers store only the encrypted data.

More in our security overview.

Support commitments

  • Support is by email, from the people who build Kanishu. We reply to the address on your login.
  • First reply within 3 business days on every plan, and within 1 business day with priority support (plans that include it). Business days are Monday to Friday, 9:00 to 17:00 India time.
  • Onboarding with our own team is on the Services page, with its prices.